In the explanations below, you will certainly find answers to your questions, if this is not the case do not hesitate to contact one of our experts
1-833-730-6819 MailYour sheet or metal roof is completely rusty and you are thinking about replacing it?
Wait!
Look at the possibility of revamping the paint of your roof ... The life of your initial roofing is surely not reached!
Let's look at how things are done to save time and money by providing you with a clean, new roof with an environmental conscience.
Ask one of your representatives about the solutions available to you!
Do you have water leaking through the roof and think of replacing it completely?
Wait!
Look at what is available to you as an alternative solution and that will save you a complete renewal of flat membrane roofing or other combination of materials.
An alternative solution with our liquid coating product to re-seal your flat roof is an avenue to consider.
Go further! Visit our Online Store or contact a representative who can offer you good advice for purchasing and application.
Does your asphalt shingles roof worry you?
Your asphalt shingle roofing may be still good for several years
There is a solution that could save you a lot with a simple idea. Apply a coating that will seal and preserve the old shingles and restore a new look to your roof.
Consider this option!
A range of colors is available, visit our Online Store!
PAYMENT The payment methods authorized on our website are: Visa, MasterCard, Amex and Apple Pay.
DELIVERY Delivery is free for the entire territory of Quebec except for certain regions such as Nunavik, Iles-de-la-madelaine, etc. Excess fees may be invoiced. We also deliver to the rest of Canada, excess fees may apply.
RETURN If you are not satisfied with an item you purchased, or if there was an error with your order (and it meets the return requirements below), it can be returned at any time within 15 days of the delivery date. Please note that custom colors are not returnable. Please do the following: First, read the return policy set out below, then contact us at 1-833-730-6819.
RETURN CONDITIONS We will not accept any item that has been OPEN Make sure that the product is in its ORIGINAL state and returned in its ORIGINAL packaging. Make sure that the product is returned with all accessories and material packaging with which it was sent. Please note that refunds and exchanges will only be processed after the product is returned, received and inspected. After receiving your return, please allow 4 to 5 business days for the refund transaction to be completed and an additional 7 to 10 days for the refund to appear on your statement (times may vary by institution financial).
NON-RETURNABLE PRODUCTS Products used or opened. Return of product at a reduced price during a promotion or a liquidation.
DISCOUT If you were entitled to a discount during your purchase, this discount is not applicable with the returned goods; the total discount will be deducted from the value of any returned item.
RETURNED GOODS FEES Return shipping costs are the responsibility of the customer. The initial shipping costs paid by Noxor inc. will be subtracted from the refund. All shipments whose re-routing must be returned to the sender for unforeseen reasons will be invoiced (maximum shipping rate $ 50.00 + tx) If you were not present during the delivery, your package will be sent to a local deposit for pickup (the number of days may vary depending on the transport company). If your package exceeds the number of days authorized for delivery, your package will be automatically returned to the original shipping location. The return costs as well as those of the initial shipment will be invoiced to the customer. (Maximum shipping rate $ 50.00 + tx)
DAMAGES DUE TO SHIPMENT Inspect the package (s) upon arrival. Any damage due to transport must be noted and reported to Noxor in order to file a claim with the courier. If your order arrives with damage, you can refuse shipping. If this happens, please take pictures of the damaged product and immediately contact our customer service specialists and we will ship the same item to you as soon as possible. We will schedule a pickup and replacement as soon as we have confirmation that the item has been picked up from you.
To ensure that you receive your replacement product as quickly as possible, we ask that customers provide - One or more images of the damaged packaging or items - The order number lost in transit If for any reason you do not receive your purchase and an order tracking number has been provided, please notify us immediately. We will work with the transport service to locate the package and send it to you as soon as possible. In most cases, the carrier will be able to locate your package and have it delivered within 1 or 2 working days. However, if the carrier confirms that the package has been lost, we will make arrangements to ship your order.
Do you need a roof painting contractor to carry out your work? We have several Noxor certified applicators in different regions of Canada. Fill out the form and you will be contacted shortly.
